Returns and Exchanges Policy
At Aimee Joyce London, we value your satisfaction and aim to make your shopping experience as smooth as possible. Please read our Returns and Exchanges Policy carefully before making a purchase.
1. Exchanges Only
We are pleased to offer exchanges for items purchased from our store and online. Please note that we do not provide refunds. If you are not fully satisfied with your purchase, you may exchange the item for another of equal value or pay the difference if selecting a higher-priced item.
2. Eligibility for Exchange
To qualify for an exchange, the following conditions must be met:
- The item must be unused, in its original packaging, and in a resalable condition.
- Exchanges must be initiated within 15 days of the purchase date.
- Proof of purchase is required (e.g., order confirmation or receipt).
3. Non-Exchangeable Items
Certain items cannot be exchanged, including but not limited to:
- Personalized or custom-made items.
- Opened or used items (unless they are faulty).
- Perishable goods.
4. Process for Exchanges
To initiate an exchange, please contact our customer service team at info@aimeejoycelondon.com . We may require you to return the original item before processing your exchange.
5. Faulty or Damaged Items
If you receive a faulty or damaged item, please notify us within 14 days of receipt. We will arrange for a replacement or exchange at no additional cost to you.
6. Changes to Policy
We reserve the right to modify this policy at any time. Any changes will be reflected on this page, and your continued use of our service constitutes acceptance of the revised policy.
By making a purchase on our website and In store you acknowledge that you have read and understood this Returns and Exchanges Policy.
For any questions or concerns regarding our policy, please contact us at info@aimeejoycelondon.com